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How to order Justine by SMS

Quick, easy and convenient. Here's how to submit your Justine orders by SMS in South Africa.

Ordering your Justine products by SMS can be a quick and convenient way to submit your customer orders.

If you're a Justine Consultant in South Africa, you can use the SMS ordering service to send your order directly from your cellphone.

In this guide, we'll show you how to order Justine by SMS, what information you need, how to format your message and what happens after you send your order.

How to SMS your Justine order in South Africa

  1. Start a new SMS message on your phone
  2. Type the Justine SMS order number as the recipient
  3. In the message body type the letter O (for order)
  4. Type a space
  5. Type your account number (example 12345678) and a space
  6. Type the campaign number (example 4 for April) and a space
  7. Type the product code and a space
  8. Type the quantity needed for that product code and a space
  9. Type the next product code and a space
  10. Type the quantity needed and a space
  11. Continue this pattern until all product codes and quantities are entered
  12. Hit the send button on your phone
  13. Wait for confirmation

Important things to check before sending your order

  • Your account number: make sure it's correct
  • The campaign number: check it matches the current campaign
  • Product codes and quantities: double-check for typos
  • Your cell number: it must be the one registered on your Justine account

Frequently Asked Questions

What number do I SMS my Justine order to?

South African Justine Consultants send SMS orders to [CONFIRM JUSTINE SMS ORDER NUMBER]. Standard SMS rates apply.

What do I put at the beginning of my Justine SMS order?

Start your order with O, followed by your account number, campaign number, product code and quantity.

Do I need spaces in my Justine SMS order?

Yes. The information in the SMS needs to be separated by spaces.

Can I put several products in one SMS?

Yes. After the campaign number, keep adding each product code followed by its quantity. Multi-part messages will still result in one order being placed on your account.

Why did my Justine SMS order fail?

Check that your account number, campaign, product codes and quantities are correct. Also make sure you're sending the SMS from the cellphone number registered to your Justine account.

How do I know if my Justine SMS order was received?

You'll receive a confirmation or error message on your cellphone after your SMS has been processed. It's important to fix any errors before retrying the SMS.

If my SMS contained an error, will Justine process the correct codes in the order?

If there was a mistake, no codes will be saved as a partial order. Resubmit the entire order from scratch. This will not cause any duplication.

What are the limitations of using SMS for Justine ordering?

SMS ordering is convenient, but because you enter product codes and quantities by hand, mistakes can happen. If you accidentally press send before completing your order, the incomplete order may still be processed.

Are there other ways to place my Justine order besides SMS?

Yes. You can place your Justine order using the JustineON mobile app or the Justine Consultant website. You'll need to have created a profile with a password to log in to these tools.

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